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Product - Delivery

UK DELIVERY INFORMATION

Orders are dispatched once a week on the Thursday. Cut off time for Thursdays deliveries are at 4 pm on the Wednesday. For UK delivery, we use the TNT EXPRESS next day tracked delivery service, if you place your order Wednesday before 4 pm it will be dispatched Thursday and you will receive it Friday between 8 am and 5pm.

TNT quote this as being a next day service.

• Next day service
• Tracked ( TNT ) When your order has been dispatched, you will receive an email confirmation with a link to your tracking number included. 

We dispatch all UK deliveries from our warehouse located at:

Staples Corner, London, NW2 7JP

You can also arrange collection from this address however: Orders must be prepaid at least 24 hrs prior and you must pre - arrange a collection time and day with our London office  ( + 44 20 3697 1252 )  the warehouse is not a shopfront and we do not accept on site payments )

It is strongly recommended that you track your delivery online and try to make sure someone is at the delivery address on the day of delivery. If you are not at the delivery address when your parcel arrives, a tracking card will be left for you with instructions on how to retrieve your parcel. ( This may incur extra charges )

 

EUROPEAN DELIVERY

Orders are dispatched once a week on the Thursday. Cut off time for Thursdays deliveries are at 4 pm on the Wednesday. Orders placed before 4 pm on a Wednesday are dispatched on the Thursday and you will receive within 7 working days. European deliveries are made using TNT, Fed Ex or DHL.

• When your order has been dispatched, you will receive an email confirmation with a link to your tracking number included.
If someone is present at the time of delivery to sign for your order, it will be marked as ʻsigned forʼ on the Courier tracking system.

If no one is available to sign for your order at the delivery address, a card will be left informing you of how to collect it.

The list below shows European countries and shipping times in days. If your country is not listed, please contact us.

Country Days
Austria 3 
Germany 3 
Monaco 3
Belgium 3
Gibraltar 5 - 7
Netherlands 3
Bulgaria 3 - 5
Greece 3 - 5
Norway 3 - 5
Croatia 3 - 5
Hungary 3 - 5
Poland 3 - 5
Cyrpus 3 - 5
Iceland 3 - 5
Portugal 3 - 5
Czech Republic 3 - 5
Ireland 2 - 3
Romania 3 - 5
Denmark 3 - 5
Italy        3 - 5
Russia 7 - 10
Estonia 3 - 5
Latvia 3 - 5
Slovakia 3 - 5
Finland 3 - 5
Liechtenstein 3 - 5
Slovenia 3 - 5
France 3
Lithuania 3 - 5
Spain 3 
FR Guiana 3 - 5
Luxembourg 3 - 5
Sweden 3 - 5
FR Polynesia 5 - 7
Malta 5 - 7

It is strongly recommended that you track your delivery online and try to make sure someone is at the delivery address on the day of delivery. If you are not at the delivery address when your parcel arrives, a tracking card will be left for you with instructions on how to retrieve your parcel. ( This may incur extra charges )

If you wish to return anything to us from a non-EU country, please note that you must complete a customs declaration indicating that the package contains returned goods. If you fail to do this, we are unable to accept any charges incurred in order for the package to reach us.
 
Will I be charged Customs and Import?
All Import and custom duties are charged after the parcel has reached the destination country. These charges must be paid for by the recipient of the parcel.

Unfortunantly, we have no control over these charges and we are unable to advise you on what the costs may be, as import and customs duties vary widely from country to country.

Before you place your order we recommend you contact your local customs office for current charges, so you are not surprised by any unexpected costs.

Has my order been dispatched?
Once your order is dispatched, we will send you an email confirming that your order has been shipped. You can request your tracking number by emailing service@aquabocci.com

I have received a faulty item?
If you think that the item you have received is faulty, please contact your local office and we will then advise you on how to proceed with the return. Please include as many details and images as possible to assist us.

All of our products are well packaged in cardboard boxes. We can not accept returns that have been scratched or damaged or stained. Refunds are processed once we have received the goods in our warehouse

I have received an incorrect item?
If you receive an incorrect item, please contact your local office and we will then advise you on how to proceed with the return. Please include as many details as possible to assist us.

An item is missing from my order
Regrettably mistakes can happen, sometimes we donʼt send everything youʼve ordered so if you receive your package and an item is missing, please contact your local office.

 

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