Refund policy

I WOULD LIKE TO RETURN A PRODUCT FOR A REFUND
Under the Consumer Contracts Regulations you have until 14 working days after you receive certain products to tell a retailer that you’ve changed your mind and would like to send it back

The Consumer Contracts Regulations only apply to certain categories of products. What this means is that you cannot change your mind and send any of the following Products back:

Products that have been personalised for you, such as custom coloured Aquabocci products or Aquabocci products that have been fabricated for you.

If you change your mind, you must return the Product to us. Until you have decided whether to send a Product back to us, remember that the Consumer Contracts Regulations put a duty on you to take good care of them.

This doesn’t mean you can’t try the Product on or inspect it to see if it’s right for you. All we ask is that you treat our Products with the same care as you would in our stores. So please try to keep the tags on and retain the original packaging as neatly as you can.

You will be responsible for the cost of sending the Product back to us if you change your mind. If we do not receive the Product back we may arrange for collection of the Product from you at your cost. If you do not send the Product back, or have not looked after the Product and we receive it back damaged, we could make a claim against you for the loss/damage.

To let us know you have changed your mind and wish to cancel your order, please contact our customer service team by phone on +44(0) 20 3697 1252 or email at justyna@aquabocci.com. Please keep a copy of your cancellation email. Once you have emailed us, please follow the instructions in our Returns policy on how to return the Product to us.

We will issue you with a refund within 14 days of the earlier of receipt of proof of posting of the Products or the date that we receive the Products, including the cost of delivering the Products to you.

We issue refunds via the payment method you used to place the order. If you would like to exchange your Product(s) rather than be issued with a refund, please see the section below.

I Like The Product I’ve Ordered – But I’d Like A Different Size/Colour
If you would like to exchange your Product for a different size or colour, please let us know within 28 days of the date of receipt of the Product. Please follow the section above on cancelling your order and, at the time you cancel your order, just tell us that you’d like an exchange instead of receiving a refund

“I have received a faulty Product”

If you think the Product you received is faulty, please contact our customer service team by phone on +44(0) 20 3697 1252 or email at justyna@aquabocci.com. The team will tell you how to proceed. Please include as many details as possible about the fault.

“I have received an incorrect Product in my order”

If you have received an incorrect Product in your order,please contact our customer service team by phone on +44(0) 20 3697 1252 or email at justyna@aquabocci.com. We will then advise on how to proceed with the return. Please include as many details as possible about the incorrect item.

“A Product is missing from my order”

Sometimes we don’t send everything you’ve ordered at the same time, so please check your packing note and despatch emails to see if any of your items will be arriving separately.

If the packing note states an item should be in your parcel but it is not, please contact our customer service team by phone on +44(0) 20 3697 1252 or email at justyna@aquabocci.com. who will try to rectify the mistake as quickly as possible.